Asian Helpline

Asian Helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. Our Helpline is available in eight languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi and English.

Our Asian Helpline helps Asian people in New Zealand to access appropriate counselling support. Our counsellors provide helpful information and services to those who are experiencing gambling harm or COVID-19 related mental distress, such as depression and anxiety.

We receive over 3000 phone calls per year. Most people call us to enquire about:

  • Support for gambling harm
  • Emotional support
  • Crisis intervention 
  • General information (e.g. how to navigate New Zealand's health and social systems)

Our operators will provide up-to-date information to help all our callers. It is important to note that our Asian Helpline is not a crisis helpline. However, if a caller presents suicidal ideation, our duty counsellors will assess their risk level and provide appropriate interventions accordingly. 

Community Connection services

Provide practical help and support to people in self-isolation due to COVID-19 such as food parcels and other essential cost by using discretionary fund and liaison with other agencies to access appropriate services

Provide culturally and linguistically appropriate services to people that are/were in self isolation due to COVID-19

Provide counselling sessions to Asian clients who have experienced COVID-19 related mental distress, such as depression, anxiety, psychosomatic preoccupations, suicidal ideation and increased substance use

Provide connections and direct support to people to allow them to access information and social services organisations in the community as per the psycho-social response and recovery plan for COVID-19

Deliver public health education, advocacy, and community engagement to raise awareness about factors contributing to mental health, addiction and other issues that affect people’s wellbeing reduce harm for individuals, families, and communities with a focus on Asian communities

Customer Testimonials - Gambling Addiction

Gambling Harm Minimisation

Asian Family Services is contracted by the Ministry of Health to provide support for gamblers, family members and other people who are negatively affected by someone else’s problem gambling either in the past or at present. These services include one-on-one counselling services, couple counselling, group counselling and other social work services. These services are free to those who have been affected by gambling harm.

Is your gambling still okay? To find out, take the short survey questionnaire?

Home - Gambling Harm Minimisation

Media Coverage

Asian Wellbeing Services

Asian Wellbeing Services (AWS) is part of Asian Family Services. Established in 2016, AWS provides professional and confidential psychological interventions and tailor-made psychoeducation and therapy workshops. ​

We are an experienced team of registered professionals offering a wide range of counselling and psychological services. Our team includes counsellors, art therapists, psychologists, psychotherapists, clinical psychologists and addiction therapist. ​Our services are culturally appropriate and multi-lingual.

Fees may vary depending on the type of service provided (NZ $120-$210 + GST).

Community Endorsement

AFS Wellness Services at Apollo Medical Centre

Asian Family Service has been working with Apollo Medical Centre since 2016 to trial a new way to offering counselling services via GP clinic, as often that general practice teams are the first point of contact for many people experiencing mental health and/or addiction issues. Over the past five years that two of organisation has built trust and strong relationship from leadership level to frontline clinicians with day to day referrals. With enrolled patient almost 60% identified as Asian background, our counselling services has been valued and utilised to break some of the barriers of accessing mental health and addiction services for Asians.

In late Dec 2020, Asian Family Services has been contracted to delivering to all enrolled patients of Apollo Medical Centre, a new model of integrated primary mental health and addiction services (IPMHA) by Comprehensive Care PHO, as part of implementation across New Zealand by the Ministry of Health. This model of care is part of a suite of services being developed to expand access to, and choice of, Primary Mental Health and Addiction support.

The aim of these new services is to:

• increase access and equity of access
• increase choice in addressing people’s holistic concerns
• reduce wait times for mental health and addictions support
• improve population health and equity outcomes.

Home -  AFS Wellness Services at Apollo Medical Centre

Customer Testimonials - Wellbeing

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