Our expert services are confidential, professional and non-judgemental

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Speak to a counsellor for free. Call us on 0800 862 342. We are available Monday to Friday between 9am-8pm.

Live Chat

Chat with one of our counsellors for confidential advice, information and emotional support. We are available Monday to Friday between 9am-8pm.

Email Us

Send us an email and we will get back to you.


Use our Short Message Services '832', It is fast, secure and reliable.


Get to know Asian Family Services' tailor-made workshops and programmes for Asian communities.

Online Assessment

Take our test to see whether your gambling is causing you harm.

What is Counselling?

The word 'counselling' can be a foreign term for many of us from Asian backgrounds. Being unfamiliar with counselling can make anyone hesitant to seek help.

So what is counselling and how does it work? Counselling is a private and confidential process where you talk with an experienced, qualified professional. This person will work with you to find coping strategies that are helpful and lasting. 

Please find below answers to some frequently asked questions from our clients.

If you cannot find what you are looking for, feel free to contact us directly or use the form on the right and we will respond shortly.

There are many ways to book an appointment with us:

1) Fill in the form on our 'Contact Us' page. We will then email you back and offer some available appointment times.

2) You can also phone, email, or text us directly. Our direct contact details are at the bottom of the website.

When you call our Asian Helpline, you will get a recorded message asking you to select a language that you would like to speak in. You will then be connected to one of our counsellors. All calls are treated as confidential.

If all our counsellors are engaged with other clients, you will be directed to our voicemail. Please leave a message with your contact details and a preferred time to call. Our counsellors will then call you back and check that it is a convenient time to talk. If not, we can organise for another time. 

If someone else answers the phone, we will not leave a message with them and we will try again later. 

All your details are treated as confidential and our website uses up-to-date security measures to protect all your information. When you fill in our contact form, your information is securely emailed to us and one of the counsellors will email you back unless you specify that you would prefer a phone call or text message.

Sessions usually occur weekly or fortnightly. However, this is usually dependent on the clients' needs and some may need more or less frequent sessions.

Individual counselling or psychotherapy sessions are usually 50 minutes long. Couples counselling sessions are usually 1.5 hours long.

However, we can negotiate other practical options if needed. For example, 60 minutes may feel too short for couples counselling sessions, so we may extend the session time to 1.5 or 2 hours. If clients are travelling from out-of-town, we will provide longer but less frequent sessions.

Currently, AFS offers 2 types of services:

For clients with gambling issues
AFS is contracted by the Ministry of Health to only provide support for gamblers, family members and anybody else who are negatively affected by someone's problem gambling in the past or present. These services include one-on-one counselling services, couple counselling, group counselling and other social work services. These services are free for those who have been affected by gambling harm.

For clients with non-gambling issues
AFS understands that most migrant families experience high levels of stress as they settle into New Zealand. This can lead to a wide range of issues, including anxiety, depression and conflict within family relationships. AFS provides three free counselling sessions for those who experience such issues to help them to manage their difficulties and to succeed in their migration.

Call us on 0800 862 342. We are available Monday to Friday between 9am-8pm.